Terms & Conditions

Eligibility

You must be at least 16 years old (or the minimum age of digital consent in your country, if higher) to use RecallNote. If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms for it.

RecallNote is a general-purpose tool. It is not designed for children, and we do not knowingly collect data from anyone below the minimum age.

Account Registration & Security

You need an account to use RecallNote. You agree to provide accurate information and to keep it current. You are responsible for your login credentials and for everything that happens under your account, including actions taken by anyone you give access to.

Tell us promptly if you believe your account has been accessed without your permission. We are not liable for loss or damage arising from your failure to keep your credentials secure.

Use of the Service

RecallNote lets you save files, links and notes, turns them into searchable memories, and lets you ask about them in chat. You may use the Service only for lawful purposes and in line with these Terms, our Acceptable Use Policy and our Privacy Policy.

You agree not to:

• use the Service to store or share illegal, harmful, deceptive or infringing content;
• upload other people’s personal data that you have no lawful basis to hold or share;
• attempt to extract training data from, reverse-engineer, or re-identify individuals at scale using the Service;
• probe, scrape or overload the Service, circumvent usage limits, or create accounts by automated means;
• resell or provide the Service to third parties except as expressly permitted.

You are responsible for the content you put into RecallNote and for having the right to use it.

Your Content & Memories

You own the content you save, and the memories RecallNote builds from it. We do not claim ownership of it.

You grant RecallNote a limited licence to host, store, process, summarize, index and display your content solely to operate and improve the Service for you, for example to generate summaries, extract memories, detect conflicts and answer your questions in chat. This licence ends when you delete the content or your account, subject to the deletion timelines below and short-lived backups.

Memories often describe other people. You are responsible for ensuring you may lawfully record that information. You can edit or delete any memory, file or link at any time.

AI Features

RecallNote uses third-party large language models to summarize your content, build and update memories, and respond in chat. You will always be told when you are interacting with AI, and AI-written memories are labelled as such.

AI output can be inaccurate, incomplete or out of date. Do not rely on it for legal, financial, medical or other professional decisions without checking the underlying source.

Your content is not used to train AI models. We use model providers under terms that prohibit training on your data, and we do not sell or share your content for advertising. See How RecallNote Uses AI for detail.

Connected Accounts

You may connect third-party accounts such as Google Drive, Google Docs, Sheets and Slides, Dropbox, Notion, OneDrive and YouTube, so RecallNote can import content you choose. When you connect an account, you authorize RecallNote to access it within the scopes shown on the consent screen.

We request the narrowest access that a feature needs, use connected-account data only to provide the Service to you, and never for advertising or model training. When you disconnect an account, we delete the content imported from it and the memories derived from that content.

Your use of any connected service is also subject to that provider’s terms, and we are not responsible for their behaviour or data practices.

Subscriptions & Billing

RecallNote offers free and paid plans. Prices, usage limits and billing cycles are shown at checkout and in your account, and may change with notice.

Payments on the web are processed by Dodo Payments as merchant of record, which collects and remits applicable taxes and issues your receipt. Purchases in our mobile apps are processed by Apple or Google under their terms.

Paid plans renew automatically at the end of each billing cycle until you cancel. By subscribing you authorize the recurring charge. You can cancel at any time from your account settings (or, for mobile purchases, in the App Store or Google Play); cancellation takes effect at the end of the current cycle. You remain responsible for taxes and charges related to your use of the Service.

Refunds & Cancellation

Refunds are available only if there is no AI credit or storage usage and requested within 7 days of the charge. No refunds are issued for violations of our Terms or Policies, for purchased top-ups, or for partial usage once the account has been used. We honor this up to twice per account in any 12-month period. Refunds are reviewed and issued manually by emailing us - there is no self-service refund button. An issued refund ends your subscription and Pro access immediately.

If you are a consumer in the EU, EEA or UK, you have a 14-day right to withdraw from a purchase of digital services. Because RecallNote is made available immediately, at checkout you can ask us to begin providing the Service straight away and acknowledge that you then lose the withdrawal right for the portion already provided.

Full detail is in our Refund & Cancellation Policy.

Service Availability

We work to keep RecallNote reliable and available, but we do not guarantee uninterrupted access. Features may be added, changed or removed, and maintenance may happen with or without notice.

We are not responsible for downtime caused by factors outside our reasonable control, including internet outages, third-party providers, or force majeure events.

Third-Party Services

We rely on third-party subprocessors for hosting, storage, AI models, connectors, email and analytics to run RecallNote. A current list is maintained on our Subprocessors page, and each one is bound by a data-processing agreement.

Termination & Suspension

You may stop using RecallNote and delete your account at any time.

We may suspend or terminate your access, with or without notice, if you breach these Terms or the Acceptable Use Policy, if required by law or a court, or if your use creates risk or liability for RecallNote or others.

On termination your right to use the Service ends. We will delete your data as described below unless we are required to retain it.

Account Inactivity & Deletion

Inactive accounts

A free account with no sign-in for 24 months is treated as inactive and scheduled for deletion. Paid accounts are not treated as inactive while the subscription is active.

Notification period

Before deleting an inactive account we email the address on file on the following schedule:

• Day 0: notice that the account is inactive and scheduled for deletion in 30 days.
• Day 15: reminder, with 15 days remaining.
• Day 27: final reminder, with 3 days remaining.
• Day 30: the account and all associated data are permanently deleted.

Keep the email address on your account accurate and monitored.

Export before deletion

You can export your data at any time from your account settings, and we recommend doing so before any deletion date. Signing in during the notification period stops the deletion.

Permanent deletion

When you delete your account, or when the schedule above completes, we permanently delete your content, files, memories, prompts and skills, revoke connected accounts, and remove your data from active systems, with backups purged on their normal cycle. Deletion is irreversible; we cannot recover a deleted account.

Data Protection & Privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. For the personal data in the content you save, you are responsible for having a lawful basis; RecallNote processes it to provide the Service to you.

Intellectual Property

All rights, title and interest in the Service, including its software, design, branding and the RecallNote name, belong to RecallNote and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service; they grant you no rights in it beyond that. You may not copy, modify or reverse-engineer any part of the Service except as the law expressly allows.

Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind (express, implied or statutory), including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or its AI output will be accurate, complete or uninterrupted. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, RecallNote is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Service.

Our total liability under these Terms will not exceed the amount you paid RecallNote for the Service in the 12 months before the claim (or, if you are on a free plan, INR 5,000). Nothing in these Terms limits liability that cannot be limited by law, including your non-excludable consumer rights.

Indemnification

You agree to indemnify and hold harmless RecallNote, its affiliates and its people from claims, losses and expenses arising from content you put into the Service, your use of the Service, or your breach of these Terms or of any third-party right.

Governing Law & Disputes

These Terms are governed by the laws of India. Subject to the paragraph below, the courts of Sirsi, Karnataka have exclusive jurisdiction over any dispute.

If you are a consumer, you keep the protection of the mandatory consumer-law provisions of the country where you live, and you may bring proceedings there. Where permitted, the parties will try to resolve disputes informally first, then by arbitration seated in Sirsi, Karnataka under the Arbitration and Conciliation Act, 1996.

Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the app before it takes effect and, where required, ask you to accept the new version. Continuing to use RecallNote after a change means you accept the updated Terms.

Contact

For questions about these Terms, or for legal notices:

RecallNote (operated by Mohammed Saleh Abdul Razak Mulla)
legal@recallnote.online